I am so impressed at the level of service and integrity of the team. In my case, a repair was not the right decision but they worked with the manufacturer to determine the correct parts and costs that allowed that decision to be made correctly. They do the right thing to help their customers. I will use them again and again.

The collar/clamp assembly failed on my Porter Cable reciprocating saw. Imagine my disgust to find that the clamp and retaining pin kit is no longer offered by the manufacturer. How many thousands of good saws will be rendered useless by this move? Fortunately, I came across Kauffman's website and found they still had stock of the needed parts. Ordered on a Thursday, had the parts on Monday. Even received a followup email to make sure the parts had arrived safely. Outstanding service from people you can trust. Will definitely turn to Kauffman for my future parts needs. Thank you!!!