Thank you so much for your help today in locating my needed parts, completing the billing and shipping activities, and most of all, your prompt phone calls to complete this transaction. You provided great customer service and I will highly recommend your company to friends, family and others that are in need of supplies.

After many many attempts at finding these obselete parts for my Porter Cable 503 belt sander, I was surprised to see that your company actually had them in stock. I was skeptical at first. I plugged in the 1st item and it popped up on your site as being in stock, and the same was true for the next 2 items. Even after your email confirming my ordered, I have to say I was still skeptical because I have been down this road in the past with other parts companies only to have my order cancelled due to "parts are obsolete, no longer available". It was when I got your email that my order has been shipped that I knew indeed the parts were actually in stock. Plus, I just received the parts today and checked it with my sander and yep they are perfect fitting. One other note I have used the same search terms for these parts in the last few yrs and the same sites always pop up...the usual ereplacement parts, toolpartspro,..etc., but for some reason your site popped up this time and I have never seen that before. Needless to say I have put your site on my "bookmarks list". Thank you again and thanks for the candy treat....hehe.

John D

I found Kauffman Family Tool Repair while searching the net for some parts for an older Milwaukee drill. Their website showed that they had what I was looking for along with some other parts I wanted in stock.

Since I had never ordered anything from them before, so I had no idea for what kind of service I would receive. But I took a chance since one part they showed in stock, I couldn't find anywhere else.

Well let me tell you that they are a fantastic company to deal with for parts orders. They had everything I wanted, they shipped it quickly and when a couple of questions about what parts I needed came up, they took the time to check with me before shipping the order.

I dealt with Kellie through emails and a couple phone calls over a day or two and without a doubt, she provided what was probably the best customer service I have ever received from any company that I have worked with over the years.

In my opinion, this is a great place to work with and I will definitely keep them in mind for the next time I need replacement parts for my power tools.