I have a Keiko hammer drill and the chuck screw broke. The local hardware store doesn't carry reverse screws. Couldn't find anything on the drill. Visited ereplacement parts and they couldn't fine anything. Contacted the company and their response was we don't make that and have no parts. No I just need the screw dimensions. Same response. Took my half of slug down to home depot and figured out is was a 10-32 or M5-.8. Couldn't find anyone who had both of them and anyone who did have both said one of them was on back order. Until I found Kauffman, not only did they have them in stock, but it got here in a couple of days. Wife was happy I could finally put up the hose reel today. I was happy to have my hammer drill back.

I ordered 4 Dewalt planer blade retainers. They were hard to find at other sites, but Kauffman tool repair had them available and sent them right away. Surprisingly fast and courteous service. Thanks!!

Great customer service. I had hard to find old parts that were not too pricey. She treated me like I had a large order. Very good experience. Would be the first place to find replacement parts.