A small plastic part broke on my Bosch 4000 table saw fence, making the fence and saw almost useless.
After much searching I found the part on the Kauffman website (1 in stock) but before I could complete the purchase the web page said the part was out of stock. This didn’t surprise me because nobody seemed to have it.
What did surprise me was the phone call I got from Kauffman family a few days later saying the web page was wrong, and asking did I still want the part?
I didn’t call them back until after closing; they still picked up the phone and shipped the part that evening.
These are really good people. Buy things from them.

Searched the internet for an obsolete Ryobi switch and found probably the last one in the country at Kauffman Family Tool Repair. Great communication and Fast shipping. Ordered on a Friday and received on Monday. Thank You.

Color me satisfied on multiple fronts.

Finding limited satisfaction online for some obsolete parts to fix my Makita palm sander, The Google finds me a source for ALL the parts I needed. Not only did the Kauffman Family have in stock [at a better price] the waggy feet, they also had a good quantity of the cast-from-unicorn-tears specialty screws, at a more than fair price.

Also got some feel-good credit for throwing a bit of $$ toward a small business, instead of spending yet more coin with a faceless, thankless corporation.

(I was not bribed by the candy to post this testimonial.)