I needed a replacement shoe and bracket assembly for my 26 year old Porter Cable reciprocating saw. The part is no longer made and I scoured the internet with the part number. Every lead was a dead end as they were no longer in stock. I found one on Ebay that was rusty and beat up for $60. By sheer luck I came upon your business and sent an inquiry (close to the end of business hours) to see if the part number would match. Within minutes there was a response that staff wanted to confirm and would follow up in the morning. The following morning I received an email with photos of the part and the added good news that there was more than one in stock, and the price was more than fair. The customer service was fantastic and I received the part within 2 days. The Smarties in the box were an added bonus.

Color me satisfied on multiple fronts.

Finding limited satisfaction online for some obsolete parts to fix my Makita palm sander, The Google finds me a source for ALL the parts I needed. Not only did the Kauffman Family have in stock [at a better price] the waggy feet, they also had a good quantity of the cast-from-unicorn-tears specialty screws, at a more than fair price.

Also got some feel-good credit for throwing a bit of $$ toward a small business, instead of spending yet more coin with a faceless, thankless corporation.

(I was not bribed by the candy to post this testimonial.)