Fantastic little shop that had exactly what I was looking for. Pretty impressive considering how obscure these particular parts were. Reasonable … read more
Fantastic little shop that had exactly what I was looking for. Pretty impressive considering how obscure these particular parts were. Reasonable prices, fast shipping, and wonderful customer service. Little touches like personal follow-ups and candy in the box go a long way. Thanks for doing what you do!
R. G.
March 1, 2021
I found Kauffman Family Tool Repair while searching the net for some parts for an older Milwaukee drill. Their website showed that they had what I … read more
I found Kauffman Family Tool Repair while searching the net for some parts for an older Milwaukee drill. Their website showed that they had what I was looking for along with some other parts I wanted in stock.
Since I had never ordered anything from them before, so I had no idea for what kind of service I would receive. But I took a chance since one part they showed in stock, I couldn't find anywhere else.
Well let me tell you that they are a fantastic company to deal with for parts orders. They had everything I wanted, they shipped it quickly and when a couple of questions about what parts I needed came up, they took the time to check with me before shipping the order.
I dealt with Kellie through emails and a couple phone calls over a day or two and without a doubt, she provided what was probably the best customer service I have ever received from any company that I have worked with over the years.
In my opinion, this is a great place to work with and I will definitely keep them in mind for the next time I need replacement parts for my power tools.
Bob
September 1, 2020
Kaufman Family was only source where I could find brush springs & holders for my 37 year old Milwaukee grinder. Quick delivery at fair prices.