I am so impressed at the level of service and integrity of the team. In my case, a repair was not the right decision but they worked with the … read more
I am so impressed at the level of service and integrity of the team. In my case, a repair was not the right decision but they worked with the manufacturer to determine the correct parts and costs that allowed that decision to be made correctly. They do the right thing to help their customers. I will use them again and again.
Michael
September 11, 2023
Great service, always available for advice and quick dispatch. Good value prices for parts too
William Noll
March 27, 2024
Once again, Kauffman to the rescue. My 20+ year-old Dewalt Reciprocating Saw plastic “clamshell” broke. I already knew certain wear parts could … read more
Once again, Kauffman to the rescue. My 20+ year-old Dewalt Reciprocating Saw plastic “clamshell” broke. I already knew certain wear parts could use replacement (shoe and boot), so I looked up the part numbers on another internet site (that didn’t have the obsolete parts), and Kauffman had everything I needed. After I placed the order, I realized that I needed two additional parts, so I emailed them off-hours, and asked that the order be modified to add the additional parts, and to save me an additional shipping charge. The next morning, everything was taken care of with an easy phone call. Less than a week later, my saw has been repaired by me for half the cost of a new model. Thanks KTR!