I needed a replacement shoe and bracket assembly for my 26 year old Porter Cable reciprocating saw. The part is no longer made and I scoured the internet with the part number. Every lead was a dead end as they were no longer in stock. I found one on Ebay that was rusty and beat up for $60. By sheer luck I came upon your business and sent an inquiry (close to the end of business hours) to see if the part number would match. Within minutes there was a response that staff wanted to confirm and would follow up in the morning. The following morning I received an email with photos of the part and the added good news that there was more than one in stock, and the price was more than fair. The customer service was fantastic and I received the part within 2 days. The Smarties in the box were an added bonus.

What a great company! Wish there were more stores like Kauffman Family Tool Repair.

I have an old Milwaukee 5935 belt sander from the mid 80’s. One of the bearings on the front drum was shot, rendering the sander useless. Drum would flop around, and the belts wouldn’t stay on. Normally, I’d toss it and get a new one. But this one belonged to my wife’s grandfather. Scoured the Internet to find a bearing. Even reached out to a company to get a quote on machining one out (flanged sleeve bearing) since it’s not a common size. By sheer luck, I happened to come across Kauffman’s website, and lo and behold, they had the exact front drum assembly. Probably the last one available on the planet. And it was only $20!

I emailed, and Kellie was prompt to reply, confirming that the drum assembly did in fact include the bearings, and she sent along a photo. It, and a couple other items for the sander arrived a couple days later, and I couldn’t be happier.

Fast forward, I’m now restoring an old DeWalt compound miter saw (DW708) that the previous owner left outside for a year. A YEAR! Haha. Suffice it to say, Kauffman was the first place I reached out to for parts. While they didn’t have them in stock, Kellie went one step further and called around to find some of the parts.

Kauffman is the kind of place, that if I lived in the area, I’d show up with a box of donuts for the staff every Sunday morning. LOL

Thanks again Kellie! You guys will be on speed-dial.