Simply put the customer service is far and above the best I have experienced. Excellence in speed, communication and responsiveness. My tool is backup and running with a hard to find part.

What a breath of fresh air it was to work with these folks. There was a question as to whether the part I ordered was the correct part. Instead of just shipping it and hoping for the best they reached out early and prior to shipping to make sure I was getting what I needed. Shipping was fast and they followed up after I received it to make sure it would work for my needs. Awesome small business to work with.

Searched the internet for an obsolete Ryobi switch and found probably the last one in the country at Kauffman Family Tool Repair. Great communication and Fast shipping. Ordered on a Friday and received on Monday. Thank You.