I found Kauffman Family Tool Repair while searching the net for some parts for an older Milwaukee drill. Their website showed that they had what I was looking for along with some other parts I wanted in stock.

Since I had never ordered anything from them before, so I had no idea for what kind of service I would receive. But I took a chance since one part they showed in stock, I couldn't find anywhere else.

Well let me tell you that they are a fantastic company to deal with for parts orders. They had everything I wanted, they shipped it quickly and when a couple of questions about what parts I needed came up, they took the time to check with me before shipping the order.

I dealt with Kellie through emails and a couple phone calls over a day or two and without a doubt, she provided what was probably the best customer service I have ever received from any company that I have worked with over the years.

In my opinion, this is a great place to work with and I will definitely keep them in mind for the next time I need replacement parts for my power tools.

Found that my kinda old, but trustworthy Dewalt DW987 cordless drill had a cracked case, or “clamshell”. Upon searching for the part from more mainline parts dealers, found that it was out of stock / discontinued, and I was pretty much out of luck; however, I continued down the list of Google hits, until I found Kauffman. Not only was the part IN STOCK, but was cheaper than list, flat rate shipping was more than reasonable given current shipping rates, and I even went ahead and ordered new brushes to extend its life. A week later, everything is back together and I’m more than satisfied with their service!

I broke my switch about 9 months ago and until I found you guys I was dead in the water. There were a number of websites that said they had the switch but after inquiring (actually ordering) they all said it was obsolete. So I’m delighted to have found you guys and the switch.
Thanks again for the Personal service it’s much appreciated.