Simply put the customer service is far and above the best I have experienced. Excellence in speed, communication and responsiveness. My tool is backup and running with a hard to find part.

Found that my kinda old, but trustworthy Dewalt DW987 cordless drill had a cracked case, or “clamshell”. Upon searching for the part from more mainline parts dealers, found that it was out of stock / discontinued, and I was pretty much out of luck; however, I continued down the list of Google hits, until I found Kauffman. Not only was the part IN STOCK, but was cheaper than list, flat rate shipping was more than reasonable given current shipping rates, and I even went ahead and ordered new brushes to extend its life. A week later, everything is back together and I’m more than satisfied with their service!

Kauffman supplied and shipped a hard to find part for one of our specialty saws. The service was professional, the price was less than market, the delivery was much quicker than expected and kept up to date by email. I would recommend this company all professional businesses and homeowners.