What a breath of fresh air it was to work with these folks. There was a question as to whether the part I ordered was the correct part. Instead of … read more
What a breath of fresh air it was to work with these folks. There was a question as to whether the part I ordered was the correct part. Instead of just shipping it and hoping for the best they reached out early and prior to shipping to make sure I was getting what I needed. Shipping was fast and they followed up after I received it to make sure it would work for my needs. Awesome small business to work with.
Guest
February 28, 2020
Dremel, since purchased by Bosch, has discontinued producing some on/off replacement switches for some Dremel rotary tools manufactured over 25 years … read more
Dremel, since purchased by Bosch, has discontinued producing some on/off replacement switches for some Dremel rotary tools manufactured over 25 years ago.
Kauffman Family Tool had 2 NOS switches in stock and emailed images of both to confirm their correct application. From where I'm sitting no other online company carried this particular rare switch.
Kauffman Family Tool runs an essential business the way most American companies used to operate long before computer algorithms changed the business model and eliminated the emphasis on customer service.
Suffering the humiliation of dealing with a dehumanizing monolith like Amazon is no longer required. Kauffman Family Tool Repair now has that power and it's doubtful Amazon will ever come close.
Fred M
April 4, 2024
Great customer service. I had hard to find old parts that were not too pricey. She treated me like I had a large order. Very good experience. … read more
Great customer service. I had hard to find old parts that were not too pricey. She treated me like I had a large order. Very good experience. Would be the first place to find replacement parts.