Once again, Kauffman to the rescue. My 20+ year-old Dewalt Reciprocating Saw plastic “clamshell” broke. I already knew certain wear parts could use replacement (shoe and boot), so I looked up the part numbers on another internet site (that didn’t have the obsolete parts), and Kauffman had everything I needed. After I placed the order, I realized that I needed two additional parts, so I emailed them off-hours, and asked that the order be modified to add the additional parts, and to save me an additional shipping charge. The next morning, everything was taken care of with an easy phone call. Less than a week later, my saw has been repaired by me for half the cost of a new model. Thanks KTR!

Hello Kellie,

Yes, I received my very hard to find parts just the other day and they were perfect. I have to say that my experience with your company has been an extraordinary one. From my first call to see if you really did have the rare part I was looking for, to the personal confirmation that you did, to the fast shipping, great packaging, and customer follow-up, it all harkens back to by gone days of personal sales and REAL customer service. Consider me a customer for life!

Sincerely,
Tom Walker

Excellent! Ordered on 06/16, received on 06/18 and the Smarties were a sweet bounus. Kauffman Family Tool Repair has been added to my list of preferred vendors!