Needed part for my 18 yr. old cordless drill. 5 other sites did not have one, you did. Screwed up the on-line order. Customer service call took care … read more
Needed part for my 18 yr. old cordless drill. 5 other sites did not have one, you did. Screwed up the on-line order. Customer service call took care of it quickly. First place I will check in the future, and thanks for the 2 rolls of smarties.
Guest
February 28, 2020
Dremel, since purchased by Bosch, has discontinued producing some on/off replacement switches for some Dremel rotary tools manufactured over 25 years … read more
Dremel, since purchased by Bosch, has discontinued producing some on/off replacement switches for some Dremel rotary tools manufactured over 25 years ago.
Kauffman Family Tool had 2 NOS switches in stock and emailed images of both to confirm their correct application. From where I'm sitting no other online company carried this particular rare switch.
Kauffman Family Tool runs an essential business the way most American companies used to operate long before computer algorithms changed the business model and eliminated the emphasis on customer service.
Suffering the humiliation of dealing with a dehumanizing monolith like Amazon is no longer required. Kauffman Family Tool Repair now has that power and it's doubtful Amazon will ever come close.
Eric Magrath
May 16, 2022
Parts were exactly as specified and what was needed.
Very professional service, excellent communications,
fast & secure shipping. Rely on these … read more
Parts were exactly as specified and what was needed.
Very professional service, excellent communications,
fast & secure shipping. Rely on these folks!!
Very professional service, excellent communications,
fast & secure shipping. Rely on these … read more